All services are digital and paid upfront. We want every order to be worth what you paid, and this policy explains what happens when something goes wrong.
If we can’t deliver
If we are unable to deliver the work described in your quote, for any reason, we will refund the full amount you paid.
Incomplete deliveries
If a delivery is materially incomplete, meaning it leaves out a significant part of what your quote described, you may request a refund by emailing deltadreamsolutions@gmail.com within 7 days of delivery. Tell us what is missing. We will either complete the missing work promptly, if you prefer, or refund the order in full or in proportion to the missing part.
Cancellations
- Before work starts: you can cancel for a full refund.
- After work has started: email us. We will refund the portion of the work not yet done.
- After delivery: orders can’t be cancelled, but the incomplete-delivery terms above still apply.
What isn’t covered
Refunds aren’t available because a finding was not what you hoped for, for example an agent-file scan that flags no issues, or one that flags issues you disagree with, provided the work matches the quote. Our services are reviews and reports, not guarantees of security or business outcomes (see the Terms of Service).
How refunds are paid
- Card (Stripe): refunded to the original card. Banks typically take 5–10 business days to show it.
- PayPal: refunded to the PayPal account that paid.
- Bitcoin (on-chain): refunded in Bitcoin to an address you provide, for the US-dollar amount you paid, converted at the rate when the refund is sent. The Bitcoin network fee for sending the refund is deducted from the refund amount.
- X Money: refunded to the X Money account that paid.
Every refund request is reviewed personally by the business owner, and a refund is approved only once the owner has approved it. We aim to process approved refunds within 5 business days of approval.
Refunds are sent only to the original payment method or, for Bitcoin, to an address you provide in reply to our email. Payment details for each order are issued fresh with that order’s quote; we never use fixed or reused payment details, so only pay using the details in your own quote.
Contact
Refund and cancellation requests: deltadreamsolutions@gmail.com